F.A.Q

About US


1. Is your site secure to visit?


Yes, absolutely! Security is always given the top priority at our website and all of your personal information will be treated as confidential and we won’t leak any of your information to other third part. We will keep them on a secure server and will fully comply with all applicable Data Protection and consumer legislation on our part. We ensure the security of all transaction data by using advanced security solution provider. Online shopping had never been safer and easier. Stay safe online with us.


2. Are your merchandise authentic?


Our merchandise are not manufactured by the authentic brand companies, but are made with manufacturing facilities that the origin brand companies utilize, such as the durable materials, professional craftsmanship and custom colour way.



Placing an Order


1. How to place my order?


First, you'll need to browse or search for the items you'd like to order. Keyword Search boxes are located on nearly every page of our store. When you find an item that interests you, click the title or name of the item to see its product detail page. Here, you'll find more information about the item If you want to order an item, click the Add to Cart button on the right side of the product detail page. Use the Continue Shopping button to keep searching or browsing until your cart contains all the items you want to order. You can access the contents of your Shopping Cart at any time by clicking the Shopping Cart icon at the top of every page of our website.


When you're ready to place an order for everything in the Shopping Cart, click the "Proceed to checkout" button. And follow the quick and simple instructions to finish your payment.


2. Can I cancel or make changes to my order after it has been submitted?


It's only possible to cancel or make change to your order before we start to dispatch it. Usually we’ll process and dispatch your order as soon as possible. Please feel free to contact us. If the item you want to cancel has entered the shipping process already, you can return the item upon the receipt.


3. How can I add items to my order which has been placed already?


If you want to add items to your order which has been placed already, please contact us to stop the shipment of your order first. Place a new order for the items you want to add and email us your new order number. Then we will ship your two orders under one package. If your order has already been shipped, you will not be able to add items to the previous placed order.



Payment


1. What kind of currency do you accept?


At present, we accept USD, GBP, EUR. While ordering from another country, your credit statement should include your bank's foreign exchange rate on that day.


2. What are my payment choices?


We accepts Credit Cards online payment like Visa. You can enter your entire credit card number safely via our secure server, which encrypts all submitted information, while there are also available for PayPal, Western Union, Money Gram and TT (Telegraphic Transfer), payment information of which above should be required by contacting our sales rep.



Order Status


1. How do I check my order status?


After you finish your payment, you can contact our customer service to check your order status.


2. What if my order never arrived?


Please contact our customer service with your order number and username. Please feel free to contact us.



Shipping


1. How long can I expect my order?


Generally, we will need 1-2 working days to processing your order and arrange the shipment. Your order will be shipped out next day or on the 2nd day after the payment has gone through. During the peak periods, please allow 3-4 days for us to process your order and ship it out. Usually you can receive your order within 6-9 working days totally. We mainly offer EMS service currently.


2. What shipping options do you offer?


At present, we mainly offer EMS service (Express Mail Service). EMS provides you a tracking number and link so that you can trace your order. (We will send you an email with your tracking information once your order is shipped out). EMS also needs your signature when your parcel is delivered. It can make sure that it is you not anybody else who sign for your parcel.


3.How much does shipping and handling cost?


Shipping costs with every order is $25. All shipping options and costs will be calculated for you in the “Shipping Information” section during checkout.


4. How can I track my parcel online?


The tracking information will be sent by email once the items have been shipped. You can trace your order with tracking number and link within the email.


5. Why does my tracking number not work?


In most cases, that means your order was just shipped. Tracking numbers can take up to 72 hours to be updated. Check back in 48 hours and the information should be updated. If there’s still no updating information in 48 hours, please contact us immediately.


6. Will my order be charged a customs fee when it was delivered?


Usually, there will be no Customs fees since we will mark all our parcels as "Gifts" or "Samples”. But the customer will fully responsible for it if there is any. We apologize for any inconvenience, but we have no control over the customs authorities in your country Contact your local customs office for more information about customs fees, duties, and taxes.



Return


1. What is your returns policy?


The customer has to contact us to get a return authorization and return address within 15 days upon receipt if you want to return your purchase.


2. Can I have full refund if I return the unsatisfied item?


Postage is not refundable. 15% handling fee will be deducted from the refund if the received package has been signed up and opened. 15% handling fee will not be charged for those who have not signed for their received packages. Only postage is not refundable.



Promotions


1. Will I get a free package when I order?


Yes, each item will come with a free package which can protect the items during the transportation.


2. Is there any promotion activity?


We have a variety of promotion activities that you can enjoy regular special offers. More detail please feel free to contact our customer serve.